Frequently Asked Questions
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How do I track my order?
Once your order is dispatched, you'll receive a tracking number and a link to track your package. You can also log in to your account on our website to check the status of your order.
Can I cancel or modify my order after placing it?
To ensure prompt delivery, our system processes orders quickly. Contact our customer service team as soon as possible, and we will do our best to accommodate your request.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter for exclusive updates on new arrivals, promotions, and special offers. You can also follow us on social media for the latest trends and announcements.
Can I return or exchange a handbag if it doesn't meet my expectations?
Yes, we offer a hassle-free 30 day return and exchange policy. Please contact us for more details.
What types of payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and secure online payment platforms. Check our website for the complete list of accepted payment options.
Are your handbags water-resistant or waterproof?
While some handbags are waterproof, many are not. Check the product descriptions for specific details, and always follow care instructions to maintain the bag's integrity.
How do I care for and clean my leather handbag?
We provide care instructions for each type of material used in our handbags. Generally, use a damp cloth for cleaning and avoid harsh chemicals. For leather, consider using a specialized leather cleaner and conditioner.
How can I contact your customer service team?
Feel free to reach out to us through our "Contact Us" page on the website. Our customer service team is available to assist you with any inquiries or concerns.